Returns and exchanges

How can I return or exchange an article?

You are entitled to cancel your order up to 14 days after receipt without notice. Please send an e-mail to info@r-rebels.nl to notice us of your use of your right of withdrawal.

After the cancellation of your order you will have 14 days left to return your product(s). You can return your product(s) to:

R Rebels Kids Clothing
Exchange and returns
Lange Nieuwstraat 235 B
3111 AJ Schiedam
The Netherlands

What are the costs of returning the product?
We do not reimburse the shippingcosts of the return. Check your carrier's website for the shipping rates.

Where can I find your return and exchange form?
You can find our return/exchange form here

How and when will I be refunded?
After receiving the articles you will be credited with the full order amount (excluding shippingcosts) within 14 days. If you've paid shippingcosts while ordering and have returned the complete order these shippingscosts will also be credited.

Is it possible to return or exchange all products?
The right of withdrawal is not applicable for custom made products.

I want to exchange several products when can I expect the new products?
After receiving the products you want to exchange, you'll receive confirmation. The new product will be sent to you within our usual delivery time. 

Note!
Hold on to the send proof you have received from your carrier until you've received confirmation from us that the package is delivered to us.

 

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